Failures & Retries
Publishing failures can occur from distinct causes such as connection issues, missing permissions, invalid content formats, plan limits, or temporary platform outages.
Checklist for Failures
Section titled “Checklist for Failures”- Read the error message and recovery guide displayed on the failed item.
- Check if the SNS connection status is Reconnect Required.
- Check if specific feature permissions are missing.
- Verify media formats and platform-required settings.
- Check limits on scheduled posts or comment operations.
Recovery Types
Section titled “Recovery Types”| Guide | Meaning | Action |
|---|---|---|
| Re-authenticate | Token expired or required permissions need renewal | Reconnect in SNS Settings |
| Edit Input | Body text, media, or platform settings are invalid | Edit content and retry |
| Requires User Action | Steps must be completed by the user inside the SNS app | Complete action in SNS app and check status |
| Transient Error | Platform or network issue occurred | Wait for auto-retry or retry later |
| Unsupported | Platform does not support this operation | Use an alternative supported method |
Retryable Content
Section titled “Retryable Content”Only items created in ANKK APP with a failed status can be retried. External content synced from SNS platforms was not created as an ANKK APP publishing job and cannot be retried.
Action required
Publishing permissions for this connection need to be verified again.
!
Reauthorization required
RetryPublishing permissions for this connection need to be verified again.